Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, and in its original packaging. You must also provide your receipt or proof of purchase.

To start a return, please contact us at kanez.mee@gmail.com. If your return request is approved, we will provide you with instructions on how to proceed with your return.

Please note that items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was received. In those cases, we will cover the return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately at kanez.mee@gmail.com so we can evaluate the issue and make it right.

Exchanges

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at kanez.mee@gmail.com